If your package is lost or damaged, please feel free to reach out to us here (link to Contact page) and we will resolve the issue in timely manner.

If you are not satisfied with your dumplings, please reach out to us here (link to contact page) within 7 days of receipt for a refund of your order. 

As we do not use preservatives in any of our products, please make sure to freeze the dumplings as soon as possible upon receipt. Each sauce pack should be kept inside the fridge as well to guarantee freshness. Our dumplings will be able to be kept in the freezer for up to 1 month without negatively impacting taste.